散杂货/租船
温州卡塞拉是一家总部位于中国的航运公司，为中国贸易提供海外班轮散货运输服务。温州卡塞拉以舱位租赁的方式安排从全球各地（包括美国和远东地区）运输散货。该服务适用于中国进出口货物，包括超限货物、项目货物、重型货物、国际海事组织I类货物和集装箱。温州卡塞拉继续与其他公司合作，以舱位共享的方式，定期运营从欧洲港口到中国的中英大陆散货航线。
租船部职能属于公司性质。租船部负责满足温州船舶管理局所有船舶的进出租需求。相关部门会将进出租需求传达给租船部。租船部随后会根据既定的租船程序，通过每周的经纪人会议或一周内的其他任何一天（视情况而定）将需求发布到市场上。之后，谈判人员会进行谈判并最终确定交易。
业务或船舶通常通过经纪渠道订立，有时也直接与船东或租船人订立。一旦业务或船舶完全订立，所有必要的文件均应按照规定的租船程序办理。起草租船合同并提交相关部门采取必要的行动。除上述工作外，租船部门还负责：
- 通过日报/月报向管理层提供市场信息。
- 准备部门签订的进出租船合同的月度报告。
- 签订合同后，将经纪佣金借记单转发给有关商务部门，以支付经纪佣金。
- 与入选经纪人举行每周会议。
- 定期审查经纪人的表现。
客户期望船舶按照租船合同条款顺利运营并得到最佳利用。为了向客户提供最佳服务，相关运营部门（技术和商务）与船舶/各代理机构/客户保持密切联系，以确保各项操作符合客户期望和租船合同条款。
如有争议，应始终努力友好解决。如无法友好解决，则根据租船合同中关于仲裁的规定，提交仲裁员处理。
Break Bulk / Chartering
The Wenzhou Casela is the China Based shipping company providing overseas Liner Break-bulk services to the China trade. The Wenzhou Casela arranges carriage of Break-bulk cargoes on a space charter basis from various regions across the globe including USA and Far East. This is offered for imports and exports in & out of China, which include shipments of Over-Dimensional Cargoes (ODC)/ Project cargoes/Heavy Lift cargoes/IMO Class I Cargoes and containers. The Wenzhou Casela continues to operate its China-UK Continent Break-bulk service regularly from European ports to China jointly with other companies, on a space sharing basis on their vessels.
The function of Chartering Department is of a corporate nature. The Chartering Department is responsible for meeting all the requirements of the Wenzhou Casela related to in/out chartering of all kinds of ships. In/out chartering requirements are communicated to the Chartering Department by the concerned departments. Accordingly, the department enters the requirement in the market through weekly broker meetings or any other day during the week (depending upon urgency), as per the chartering procedures laid down. Negotiating officers then negotiate and finalize the business.
The businesses or vessels are normally fixed through broking channels or sometimes directly with owners or charterers. Once the business or vessel is fully fixed, all the necessary documentation is done as per the chartering procedures laid down. The Charter Party is drawn and passed on to concerned department for necessary action. Besides the above, the Chartering department is also involved in:
- Providing market information to the management through daily/monthly reports.
- Preparing monthly reports on in/out chartering fixtures concluded by the department.
- Forwarding brokerage commission Debit Notes to concerned commercial department for payment of brokerage commission after C/P is signed.
- Conducting weekly meeting with empanelled brokers.
- Reviewing performance of the brokers on a periodic basis.
Clients expect smooth operation and optimum utilization of vessels in accordance with Charter Party provisions. In order to give clients the best services, the concerned operation departments (Technical and Commercial) are in constant contact with the vessels/various agencies/clients so that the operations are executed as per the clients expectations and C/P provisions.
In case of disputes, the endeavor is always to sort them out amicably. However, disputes where an amicable solution is not possible are referred to an Arbitrator, as per the Charter Party provisions regarding arbitration.